Shipping policy

Terms & Conditions

AURALOVECANDEL LLC – Aura Love Candle

By using our website and placing an order, you agree to the following Terms & Conditions.

Products

Aura Love Candle products are handmade soy-wax candles. Because our products are handmade, slight variations in color, shape, texture, or finish may occur. These variations are part of the handmade nature of our products.

Product Information

We make every effort to ensure that product descriptions, photographs, prices, and other information on our website are accurate. However, the appearance of colors may vary depending on your device or screen.

Orders

After an order is placed, we may contact the customer by email, phone, or WhatsApp to confirm the order and delivery information.

An order may be cancelled before shipment if the customer cannot be reached or if the provided delivery information is incomplete or incorrect.

Pricing & Payment

Prices displayed on the website are in United States Dollars (USD $) unless otherwise stated.

We accept available payment methods, which may include:

Credit and debit cards
Other payment methods available at checkout

Applicable shipping fees and taxes will be displayed at checkout where required.

Personalized Products

Personalized and custom-made products are created according to the customer's specifications.

Because these products are specially made for the customer, personalized and custom products are generally not eligible for returns or refunds for changes of mind, except where the product arrives damaged, defective, or there is an issue caused by AURALOVECANDEL LLC, or where otherwise required by applicable law.

Shipping

Shipping costs, available delivery methods, and estimated delivery times will be displayed at checkout or communicated to the customer where appropriate.

Delivery times may vary depending on the destination, shipping carrier, customs procedures, and circumstances outside our control.

Customers are responsible for providing accurate and complete shipping information. Any applicable customs duties or import charges will be handled in accordance with applicable law.

Returns

Returns are subject to the conditions described in our Return & Refund Policy.

If a product arrives damaged, defective, or incorrect, please contact us promptly at hello@auralovecandel.com with your order details and, where possible, photographs of the issue.

Applicable consumer rights and remedies required by law remain unaffected.

Intellectual Property

All website content, including photographs, logos, product designs, text, graphics, and branding belonging to Aura Love Candle or AURALOVECANDEL LLC may not be copied, reproduced, distributed, or used without prior written permission, except where permitted by law.

Changes to These Terms

AURALOVECANDEL LLC reserves the right to update or modify these Terms & Conditions when necessary. Any changes will be published on this website.

Applicable Law

These Terms & Conditions are intended to be interpreted in accordance with applicable United States federal law and the laws of the State of New Mexico, where applicable. Nothing in these terms limits consumer rights that cannot legally be excluded.